1. Summary

We are Insansa Public Relations agency from Austria, Zambia. We can be reached via Pra.insansa@gmail.com but you can also send mail to Publish Relation Agency, Albrecht A. Windisch Bleiberg, 9163 Ferlach, Austria, Europe. We collect the personal data you provide us with yourself, when you call us or contact us by mail. In addition, we collect very limited personal data about you when you visit our website.

We use your personal data, as a customer, as a visitor to our website, or as an applicant, only for the following purposes:

• for the (technical) maintenance and improvement of our website
•  to be able to contact you by telephone, post, or e-mail about our own services and to be able to send you updates for our tools.
• to manage our customer base, and
• for regular business operations (such as sending invoices or inviting you for an introductory meeting as a potential future colleague)

We do not process any special categories of personal data. We do not collect any information about you from other organisations. We don’t do profiling either.
We process most of the data on basis of the need to enter into or execute an agreement with you, or the need to protect our legitimate interests. And if you apply to us, we will of course also ask your permission before we contact any of the references you named.

We do not retain the data for longer than is necessary. We do not provide the data to third parties in any way, unless we are legally obliged to do so. For example, if the Tax and Customs Administration requests inspection of our accounting records. We have engaged several other organisations to carry out tasks for us, but these are processors. For example: our website is hosted Word4You (https://www.world4you.com). They therefore only process personal data on our behalf and under our supervision, for the purposes we have defined and under strict confidentiality.
If we process your personal data, you have the right to access, modify and delete your personal data. In addition, you have the right to object and data portability.
Below, in the extensive version of this privacy statement, we give more explanation of what personal data we collect, how we do it, for what purposes and on basis of what principles. Do you have any questions about this statement or about your privacy rights? Call or mail us.

2. Introduction

We are Insansa Public Relation Agency from Europe(Austria). We also have offices in Africa(Zambia). With this privacy statement we would like to inform you about which data we collect, how we do it (directly or indirectly), why we do it (for which purposes), on basis of which principles, and how we further deal with your data.

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this policy, “process” means collect, store, transfer, use or otherwise act on information.

1. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
2. We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
3. We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
4. Our policy complies with German law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
5. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
7. We use a third-party to provide monetization technologies for our site. You can review their privacy and cookie policy.

3. What data do we collect

We collect the personal data you provide us with yourself when you call us or contact us by email or post.
These are:
Your email address, or your name and phone number. Are you a business customer? Then we will not only collect your name and e-mail address as a contact person, but also the name, address and Phone number of the organisation you work for, payment for Charity Donations and any correspondence.

We also collect very limited personal data when you visit our website. These are: the pseudonymized IP address which connects your device to the internet, the unique identifier of an analytical cookie (from our own server), the URL-referrer (last visited page), the specific pages you visit on our website, and the time of day.
We do not collect or obtain any special personal data.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Insansa Public Relations Company public message boards, this information may be collected and used by others. Note: Insansa Public Relations Company does not read any of your private online communications.

Insansa Public Relations Agency encourages you to review the privacy statements of Web sites you choose to link to from Insansa Public Relations Company so that you can understand how those Web sites collect, use and share your information. Insansa Public Relations Company in Johannesburg, South Africa is not responsible for the privacy statements or other content on Web sites outside of the Insansa Public Relations Company

4. Use of the data

Insansa Public Relations Agency collects and uses your personal information to operate the Insansa Public Relations Agency Web site and deliver the services you have requested. Insansa Public Relations Agency also uses your personally identifiable information to inform you of other products or services available from Insansa Public relations Agency and its affiliates. Insansa Public Relations Agency may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Insansa Public Relations Agency does not sell, rent or lease its customer lists to third parties. Insansa Public Relations Agency may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Insansa Public Relations Agency may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Insansa Public Relations Agency and they are required to maintain the confidentiality of your information.

Insansa Public Relations Agency does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Insansa Public Relations Agency keeps track of the Web sites and pages our customers visit within Insansa Public Relations Agency, in order to determine what Insansa Public Relations Agency services are the most popular. This data is used to deliver customized content and advertising within Insansa Public Relations Agency to customers whose behavior indicates that they are interested in a particular subject.

Insansa Public Relations Agency Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary;

• To conform to the edicts of the law or comply with legal process served on Insansa Public relations company or the site;
• To protect and defend the rights or property of Insansa Public Relations Agency; and,
•  To act under exigent circumstances to protect the personal safety of users of Insansa Public Relations Agency, or the public.

We use the data collected for 5 specific purposes. Those purposes are

1. The (technical) maintenance and improvement of our website
2.  You can contact us by phone, post or e-mail about our own services and to send us updates for our tools
3.  Managing our customer base
4. The regular business operations
5.  Donations for Street Children

Below, we explain which data we can process for each purpose. We therefore do not use any personal data to create profiles. We do not use online behavioural advertising. If we do wish to place targeted advertisements in the future, based on interests derived, for example, from your surfing behaviour or social media profile, we will first ask you for permission to do so.

1. Maintain and Improve website.

We use the information about your visit to our website to show you the website, to analyse which web pages are visited most frequently, and how you came to our site (via which other websites or via our newsletter). This information allows us to analyze and improve our website in a privacy-friendly way. We do not post or read tracking cookies via our website. Please read our separate cookie statement for more information on how we carry out the analysis.

2.When you Contact us by phone or e-mail about our own services.

If you give us your contact details, we will only use them to contact you. This is possible if you contact us by e-mail or telephone.
If you ask about any of our services, we may also use your email address to inform you about important of investment by email and to advise you on how to get the most out of the services. If you do not or no longer wish to receive these e-mails, please send a message to Pra.insansa@gmail.com or unsubscribe via the unsubscribe button at the bottom of each service e-mail.

3. Managing Our Customer base

We process contact details (company name, contact person name, e-mail address, company address, Chamber of Commerce number of the company) of our (potential) customers in order to track and analyse the most requested services.

4. The Regular Business Operations

We process contact, payment, Donations and communication data of (former) customers for our regular business operations. We send invoices, keep accounts, and store correspondence with (former) customers on our e-mail server and in online work folders.
Do you want to come and work with us? Then we may use your contact details and CV to invite you for an introductory meeting as a potential future colleague. We describe how we handle the data of our (former) employees in a separate internal privacy policy.
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5. Lawfulness of processing

Organisations may only process personal data if they have a basis for doing so. The General Data Protection Regulation lists six possible lawful bases. We use four of these bases for our various processing operations:

• Permission: to inform you more about our service and to be able to contact you if you ask us.
• Contractual agreements: when you, as a customer, purchase products and/or services from us or want to do so, and we necessarily must process your personal data to be able to do so. We also use this basis to provide you with the necessary information about updates on our services.
• Legal obligation: if we receive a legitimate claim to provide data to a competent authority. We are also legally obliged to keep personal data in our financial records for a long time, in accordance with tax legislation.
•  Legitimate interest: if you have been a customer in the past, we will retain your contact details two years after the last contact moment to be able to contact you in the future for

6. Complaints regarding content on our website

We attempt to moderate user-generated content, but we are not always able to do so as soon as that content is published. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Sending a message to our support team

When you contact us through our website or by email, we collect the data you have given to us in order to reply with the information you need. We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.

Complaints

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Recipients and (no) transfer

We do not provide any personal data to third parties, unless we are legally obliged to do so. We do, however, make use of the services of a number of specialist suppliers in the field of ICT. We have concluded processing agreements with these organisations. Processors may only process personal data on our behalf and under our supervision, only for purposes we determine and under strict confidentiality. We actively monitor compliance with the security obligations of our processors. Our processors come from the European Union, or have a relevant branch in the EU, which means that they must comply with the GDPR. We therefore do not pass on any personal data to countries where your personal data is less well protected. If we work with self-employed providers, temporary employees, or partners who are not processors because they are under our direct authority, and it is necessary to exchange personal data, we enter into a confidentiality agreement.

6. Storage period of the data

We do not store personal data for longer than is necessary for the purpose for which we obtained it. We base this assessment on the type of personal data, the product or service for which we have obtained the data, and what you, as the data subject, can reasonably expect as a retention period. Because we believe it is important to be transparent, we provide several examples of this type of retention period below.
For the personal data that are processed when providing e-learning, we use a retention period that is equal to the license. For example, if you take a 1-year license and decide not to renew it, the participant lists and user accounts will be deleted after this year. When you apply to us, we only keep your data during the current procedure, with a maximum of 1 month thereafter. If we wish to retain your data for a longer period, for example for future vacancies, we will ask your permission.

Data security

We have enabled encryption on the traffic to our website. This makes the data traffic between you and our web server unreadable, so that outsiders have no access to it. Of course, we also make sure that we secure your data in an appropriate way in all our systems. We do this with all kinds of technical measures, including physical security of access to our office, but also with organisational measures. For example, with access control, we ensure that only authorized accounts, such as administrators, can access the participant accounts. In addition, new employees receive security awareness training during their first working week. We encourage our employees to report security incidents immediately, without fear of negative consequences.

Your rights

Pursuant to the General Data Protection Regulation, you have the right to inspect your personal data on request and, if necessary, to amend them or have them deleted. In addition to the right of access, correction, and deletion, you may ask us to restrict the processing of personal data and it is possible to object if you disagree with the processing. Finally, in some cases it is possible to invoke the right to data portability. We do not use automated individual decision-making, such as profiling.
At the top of this privacy statement is how you can contact us to exercise your rights. To verify your identity, we may ask a number of identifying questions, for example.

Security of your Personal Information

Insansa Public Relations Agency secures your personal information from unauthorized access, use or disclosure. Insansa Public Relations Agency secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Privacy statement amendments

We may change our privacy statement. In that case, we will make an announcement of this change on our website. If we want to substantially change the purposes of the processing, and the processing is based on your consent, we will first ask you again for consent for those new purposes.

7. Use of Cookies

The Insansa Public Relations Company Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Insansa Public Relations Agency in Johannesburg, South Africa pages, or register with Livewired Public relations agency site or services, a cookie helps Insansa Public Relations Agency to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Insansa Public relations agency Web site, the information you previously provided can be retrieved, so you can easily use the Insansa Public relations agency features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Livewired Public Relations Agency services or Web sites you visit.

8. Other matters

Use of our site by children

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. If a parent or guardian becomes aware that his or her child has provided our site with information without their consent, he or she should contact us at Pra.insansa@gmail.com

How you can complain

• If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is Pra.insansa@gmail.com
• If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in the process of mediation or arbitration.
• If you are in any way dissatisfied with how we process your personal information, you have a right to place a formal complaint with the Data Protection Commissioner.
• Retention period for personal data
• Except as otherwise mentioned in this privacy policy, we keep your personal information only for as long as required by us:
• To provide you with the services you have requested;
• To comply with other law, including for the period demanded by our tax authorities;
•  To support a claim or defense in court.

Compliance with the law

Our privacy policy has been compiled to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.

9. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any question regarding our privacy policy, please contact us at Pra.insansa@gmail.com

10. Our Contact Details

Questions about this privacy statement or about our services can be directed to pra.insansa@gmail.com. If you wish to make use of one or more of your rights, you can contact us via all these means. We will use commercially reasonable efforts to promptly determine and remedy the problem.